At Trendies Smoke, customer satisfaction is important to us. We aim to provide high-quality vaping and smoking products. Please read the following return and refund policy carefully before making a purchase.
1. Returns
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return:
The item must be unused and unopened
The product must be in its original packaging
The original seal must remain intact
A valid order confirmation or receipt must be provided
Products that do not meet these conditions will not be eligible for return or refund.
2. Non-Returnable Items
Due to health and safety regulations, the following items cannot be returned:
Disposable vapes
Vape pods and cartridges
E-liquids or nicotine products
Opened vaporizers or devices
Clearance or discounted items
Any product that has been used or opened
3. Defective or Damaged Products
If you receive a product that is defective, damaged, or not functioning properly, please contact us within 24 hours of receiving the order.
You may be asked to provide:
Photos or videos of the issue
Order number or proof of purchase
Once the issue is verified, we may offer:
A replacement product
Store credit
Or another suitable solution depending on the situation
4. Device Warranty
Certain vape devices may be covered by a manufacturer warranty.
Warranty does not cover:
Physical damage
Water damage
Improper use
Normal wear and tear
Please keep the original packaging and receipt for warranty claims.
5. Restocking Fee
Approved returns may be subject to a restocking fee of up to 15% of the product price.
This fee helps cover processing and handling costs.
6. Shipping Costs
Return shipping costs are the customer’s responsibility.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service to ensure safe delivery.
7. Refund Processing
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Processing may take 5-10 business days depending on your bank or payment provider
8. Incorrect Shipping Information
Please ensure that your shipping details are correct when placing your order.
If an order is returned due to incorrect address information, the customer may be responsible for additional shipping charges.
9. Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
