Privacy Policy

Last updated: 11 September 2026

This Privacy Policy explains how Trendies Exotics / Trendies Smoke & Vape Shop (“Trendies”, “we”, “us” or “our”) collects, uses and shares personal information when you visit trendiessmoke.ca, place an order or contact us. It includes our information about cookies, analytics and similar technologies in one policy.

1. Information you provide

Depending on how you interact with us, we collect your name, email address, phone number, billing and delivery addresses, order details, fulfilment preferences and messages you send us. This can include products and variations selected, quantities, order totals, payment method and status, delivery instructions, transaction references and purchase history. Information may also be collected when you attempt a purchase, request support or submit a review or form.

Payment information depends on the payment method used. Payment providers process the information needed to complete or verify a payment, and we receive information needed to manage the transaction, such as its status, reference and, where applicable, masked payment details.

2. Information collected through the website

Our website and service providers collect technical and usage information through website requests, cookies, logs and similar technologies. Depending on your activity and browser settings, this can include:

• IP address, browser and device information, language, time information and screen dimensions;
• Pages and products viewed, interactions with website features, cart activity and the steps taken toward an order;
• The referring website or link, landing page, campaign identifiers and search or campaign terms where available;
• Cookie identifiers, session information, language preferences and a remembered age confirmation.

A cookie identifier may distinguish a browser without directly providing a person’s name. It can still be personal information when it is linked or reasonably linkable to an individual. A referring link does not give us access to your complete browsing history or the cookies of unrelated websites.

3. How we use information

We use information to operate the website, maintain carts and sessions, process payments, fulfil orders, arrange pickup or delivery, send service and order updates, respond to enquiries, prevent fraud and abuse, maintain records and meet legal obligations.

We also use website and order analytics to understand which products and pages receive interest, which referral sources or campaigns lead to orders, how visitors move through the shopping process, and where performance or usability problems occur. These insights help us evaluate product demand, improve navigation and checkout, and measure the effectiveness of our website and communications. Information used for these purposes may include individual events and reports that combine information from multiple visits or orders.

4. Cookies and analytics

Cookies are small pieces of information stored in your browser. Similar technologies can include browser storage, tracking pixels and event requests. Our website uses these technologies for the following purposes:

• Store operation and security: keeping your cart and session working, supporting checkout, remembering age confirmation, and helping protect the website.
• Preferences: remembering settings such as your selected language.
• Analytics and attribution: recording product and page interactions, distinguishing visits, measuring website performance, and identifying available referral and campaign information associated with orders.

Our current website includes WooCommerce/Automattic analytics and order-attribution tools. These can use browser identifiers and referral or session information to associate activity with visits or orders. Optional analytics serves a different purpose from information needed to complete your purchase.

Some cookies last for a session; others persist. The age-confirmation cookie is configured for 30 days and the language cookie for one year. Analytics identifiers and referral cookies have different configured durations, including referral cookies configured for three days, one year or up to five years. Actual storage can be shorter because of browser restrictions or clearing. Cookie expiry does not determine how long an order or other server record is retained.

5. Your choices and consent

You can review this policy and contact us about our collection, use or sharing of your information. Providing information for an order or support request allows it to be used for that purpose where permitted by law; it does not automatically subscribe you to promotional messages.

You can use your browser settings to block or delete cookies and limit certain tracking. Blocking cookies may affect functions such as carts, sign-in, remembered preferences and checkout. Browser controls may not stop every form of collection, including information sent directly through a form or necessary server requests.

Information generated when you browse products, add items to your cart or begin checkout may be collected and used for the website operation and analytics purposes described in this policy, even if you do not complete a purchase. Consent may be express or implied where permitted by applicable law, depending on the sensitivity of the information, the purposes involved and your reasonable expectations. For example, voluntarily providing details during checkout may indicate consent to use those details to facilitate your purchase. Where express consent is required, we will request it.

6. Platform and service providers

Our current website operates on WordPress.com with WooCommerce, services associated with Automattic. These services support hosting, ecommerce, website operation and analytics. Information is processed through the systems used to provide these services.

We also share relevant information with providers involved in the service you use, such as payment gateways including Moneris, shipping and fulfilment services including ShipStation and delivery carriers, email delivery providers, and website security, support and technical service providers. For example, a delivery provider needs recipient and delivery information, while a payment provider needs information to process and check a payment. Embedded services can also receive technical connection information when they load.

Providers may process information in Canada or other countries, where it may be subject to local laws and lawful access by authorities. Their own privacy notices may also apply to information they process in their independent capacity. We may disclose information where required or permitted by law, to respond to lawful requests, or to protect legal rights and address fraud or security concerns.

7. Marketing and additional tools

We send promotional emails or marketing messages when you opt in. You can unsubscribe using the instructions in those messages or contact us. Service messages needed for an order or enquiry are separate from promotional subscriptions.

We may introduce additional analytics, personalization or advertising tools. Where a change involves a new purpose or disclosure, we will update the relevant information and provide any notice or obtain any consent required before that new processing begins.

8. Retention

Retention periods vary with the type of information, the reason it was collected and applicable obligations. Order and transaction records may need to be retained for tax, accounting, dispute-resolution or other legal purposes. Website, analytics and correspondence records can have different retention needs, including records held by service providers and in backups.

You may contact us to ask about retention or request deletion. We assess these requests under applicable law and explain any information that must be retained. Unsubscribing stops promotional messages but does not necessarily delete purchase records or the limited information needed to honour an unsubscribe request.

9. Security

We use reasonable safeguards appropriate to the information and its use, including secure website connections and access controls. No online service, transmission or storage method can be guaranteed completely secure. Please avoid sending payment-card details or unnecessary sensitive information in ordinary email, reviews or support messages.

10. Age restrictions

Our age-restricted products are intended only for people who meet the applicable legal purchase age. The website asks visitors to confirm that they are at least 19, and may remember that confirmation in a cookie. Age confirmation is separate from permission for optional analytics or marketing. If you believe a person below the applicable age has provided personal information, please contact us.

11. Privacy rights and changes to this policy

Subject to applicable law, you may request access to or correction of your personal information, ask for deletion, withdraw consent, or raise a privacy concern. We may need to verify your identity before acting on a request. Some rights are subject to exceptions, including records we are legally required to retain. You may also contact the privacy regulator responsible for your jurisdiction.

We may update this policy to reflect changes in our practices or legal requirements. The date above identifies the latest update. Posting an updated policy does not replace any additional notice or consent required for a new use of your information.

12. Contact us

For questions, privacy requests or complaints, contact Trendies Smoke & Vape Shop and identify your message as a privacy enquiry.

Email: trendies2023@gmail.com
Phone: (604) 428-2976
Website: trendiessmoke.ca